Tips for getting good customer support - Signal vs. Noise (by 37signals)

Tips for getting good customer support - Signal vs. Noise (by 37signals):
"Don’t write overly detailed, wordy support requests. The longer your email the more of a burden it puts on the customer support person. They have to read the entire thing (I’ve seen simple support requests balloon into two printed pages), sift through to find what’s meaningful, and spend more time figuring out exactly what’s wrong. Since they’re trying to help you, you want to reduce their burden. You want to make it as easy as possible for them to help you. So, be clear, concise, and brief. More words often confuses instead of clarifies the issue. Save the wordiness for the thank you email once the problem has been solved. "

Please stop sending me your full show tech with a message saying, "There's an error in here somewhere" or something like that...
send the whole file, we may need it...but please cut and paste your error message into the opening of the case...
PLEASE!